OnLine – Account

In this article, you will learn:

• How to set up 2-factor authentication
• How to recover the WEDOS OnLine password
• Frequently asked questions

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TOTP Authentication

If you want to secure your WEDOS OnLine account with more than just a password, set up TOTP two-factor authentication. TOTP is an abbreviation for Time-based One-Time Password, i.e. a one-time password that is generated for you by a specialized program called (T)OTP keychain for the specific moment when you want to log in.

The most common way to use a mobile phone as a keychain are the following apps:

• Google Authenticator for Android
• Google Authenticator for iOS
• Microsoft Authenticator for Windows Phone
• Authenticator for Firefox OS

If your phone does not support mobile applications, you can use a browser extension:

• Authenticator for Firefox
• Authenticator for Chrome

WEDOS is not involved in the development of any of this software. Troubleshoot any issues with the support of the selected keychain.

Enable TOTP

If you have your TOTP device ready, follow these steps:

1. Log into the WEDOS OnLine ⧉ administration panel.
2. In the left menu, select  Account, Settings  Settings.
3. Make sure your phone settings are up-to-date.
4. In the Multi-factor authentication (TOTP) section, click the Activate TOTP button.

If the account is ready for TOTP activation, the system will print the shared key and display a QR code to quickly enter the key into the device. Enter the key in your TOTP device using any method and proceed with the setup:

1. Check one of the options for the current device’s TOTP verification frequency (every time, every 30 days, or never).
2. Enter the current 6-digit TOTP code to check functionality.
3. Click the Activate TOTP button.

TOTP Settings

If you have successfully turned on two-step authentication, the Multi-factor authentication (TOTP) section contains the following:

• Options for the TOTP verification frequency for the current device (every time, every 30 days, or never): select the option you want and confirm with the Save settings button.
• The Change TOTP key button to display a new key and QR code. If you enter a new code and confirm the change with the change TOTP button, all devices with the original code will stop working.
• The Deactivate TOTP button disables two-step authentication. To activate TOTP again, follow the activation instructions, including generating a new key.

Deactivating TOTP deletes all information about the original key. If you reactivate it, you will get a new key, and the devices using the old key will not work.

Lost TOTP Device

If you lose your TOTP device and cannot disable TOTP on a trusted device, contact us by email at contact@wedos.online. We will authenticate you via SMS and let you know what to do next.

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WEDOS OnLine Password Recovery

Follow these steps to reset your password:

1. On the WEDOS OnLine login page ⧉, click the Reset forgotten password link.
2. Enter your login email and click the Send button.
3. Check your mailbox and open the password recovery email.
4. Click the link https://cp.wedos.online/reset/(unique-identifier).
5. Enter and confirm your password, then click the Change Password button.

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FAQ