In this article, you will learn:
- How to sign up for a WEDOS account
- How to login with WEDOS customer account
- How to secure your WEDOS customer account with 2FA
- How to recover forgotten login credentials:
- How to troubleshoot common issues
- Frequently asked questions
WEDOS Signup
WEDOS Global services use the same registration as the WEDOS customer administration panel ⧉. Follow these steps to create a new account:
- Go to login.wedos.com ⧉.
- Click the Register link.
- Use one of the social media icons to connect that account to WEDOS, or fill in the form.
- Agree to the conditions and click the Send button.
While filling in the registration form, pay close attention to the Email and Phone fields, as the system will use these for verification purposes.
Global Login with WEDOS Account
To log into WEDOS Global with your WEDOS customer account, follow these steps:
- Visit client.wedos.global ⧉.
- Click the Sign in to WEDOS Global button.
- On the next page, log in (or register) to your WEDOS customer account.
Account Security
WEDOS customer accounts support two-factor user authenfication (2FA) via OTP (one-time password). This password is a six-digit single-use code which expires every 30 seconds. After this time, a new password is generated based on a shared key created when you activate OTP authentication and stored both on our server and in your authentication device. As long as the device and the server are synchronized with each other, the passwords based on the key match and you can log in.
This chapter covers the following:
Prerequisites
To set up two-factor authentication, make sure you have:
- A user account with both a verified email address and phone number.
- A device capable of generating the OTP. This can be an app (such as Authenticator for Android ⧉ or for iOS ⧉) or browser plugin (Authenticator for Chrome ⧉ or Firefox ⧉).
2FA Setup
If you meet the prerequisites, take the following steps to set up OTP authentication for your account:
- Log into the WEDOS customer administration panel ⧉.
- In the navigation bar, select My Account Customer.
- In the left menu, click Account Security.
- In the Two-Factor Authentication (OTP) section, click the Set OTP button.
- Enter the shared key into your authentication device, or scan the QR code.
- Enter your customer account password and a valid OTP code.
- Click the Activate button.
The next time you log in, the system will prompt you to enter the OTP password.
You can run the application on multiple devices with a single shared key. You can therefore use a backup solution in case of failure or loss of one device.
If you enter a wrong password or another error occurs during activation, delete the existing entry from the Authenticator app and restart the process. The system will generate a new shared key and invalidate the old one.
Disable OTP
If you have access to the customer administration panel, follow the same steps as with activating OTP, but in Account Security, click the Disable button in the Two-Factor Authentication (OTP) section instead.
Lost OTP Device
If you do not have access to the customer administration panel due to the loss of the OTP authentication device, follow these steps:
- Enter your customer administration panel ⧉ username and password.
- In the next step, click the I lost my OTP keycard button.
- Check your mailbox. Within 5 minutes of sending the request, click the link in the email WEDOS Internet – Deactivate OTP from wedos@wedos.com.
- Follow the link and click the Send SMS button.
- Enter the SMS code.
- Complete CAPTCHA and click the Send button.
OTP is now disabled.
If neither the 2FA device, nor your email/phone are available, contact us via the form ⧉. Provide your account login email and OTP deactivation request. The WEDOS authorization department will usually get back to you within 1 working day.
Forgotten Username or Password
Various login credentials have different means of recovery or reset. These include:
Login Email Recovery
If you don’t know your customer account login email, contact customer support via the contact form ⧉ and ask for a hint. Enter the name or number of at least one service found in that account, using this template:
I request a hint for my WEDOS account login email containing the service (full name or number of the service).
For security reasons, support cannot provide you with a complete login email. Instead, we send a hint, such as lu**@we***.c**.
If this email is inaccessible and you have no means of restoring its functionality, you can request us ⧉ to update it for you, using the following template:
I request the reset of my WEDOS account login email (complete old email address). The mailbox is no longer operational, and I have no means of restoring it. Please set the new login email to (complete new email address). The phone number to authorize my request is (complete phone number associated with the account, must have SMS capability).
The requests are handled by the authorization department, typically within 1 working day.
Password Recovery
The customer administration panel password recovery sends an email to the login email address. If you don’t know this email, act according to the Login Email Recovery chapter.
Follow these steps to request a new password:
- Open the WEDOS login interface ⧉.
- Click the Password recovery link below the login form.
- On the next page, enter your login name and solve CAPTCHA.
- Click the Send button.
This will send an email with a password reset link.
The password recovery link is valid for 30 minutes after sending the request. For security reasons, this link only works on the same device you requested the password change from.
Once you obtain the password recovery link, follow these steps:
- Open the password recovery email notification on the same device you requested the password recovery from.
- Click the link provided in the email.
- After opening the link, enter a new password twice.
- Confirm the new password.
Now you can log in using the new password.
Troubleshooting
Common issues with managing WEDOS customer accounts include:
- Phone is unavailable or cannot receive SMS
- Phone or email doesn’t receive messages
- Browser doesn’t complete login
Unavailable Phone
Issue: The account’s phone number is out of date, belongs to a landline that is not capable of processing SMS, or contains a typo.
Solution: Update it using the Change Phone Number link. This should be available as long as you are logged into the account using other credentials.
Phone or Email Doesn’t Receive Messages
Issue: My phone number or email are correct, but I am not receiving the messages I need to perform tasks.
Cause: Most often, these messages fail to send because of a browser issue, or are marked as spam by mail service providers or phone carriers.
Solution: For your email, check the SPAM folder. If it’s not there, try requesting it from another browser.
As for the SMS, check the phone number you entered for typos. Wait at least a minute and try sending the SMS again. If it doesn’t arrive this time, contact us via the form ⧉. State the circumstances of sending the SMS as precisely as possible (time of request, phone number).
Cannot Complete Login
Issue: After logging in, the site displays the login form again. There is an error that says “The login was invalidated because the browser (User-Agent) was changed.” or there is no error message at all.
Cause: Monitoring the User-Agent parameter is a security mechanism that ensures that no one else logs in to the customer administration together with you. The fact that we register its violation does not necessarily mean that someone is trying to attack you, but we cannot rule it out. That’s why we prefer to block access.
The User-Agent change is caused by elements that we cannot control, typically the browser or an extension, or system security elements.
Solution: Try logging in from another browser, set incognito mode, disable extensions. Turn off VPN, check antivirus software and other security settings. As a last resort, try another device from a different network.
FAQ
How does the WEDOS Global trial affect registering a new customer account?
Not at all. The WEDOS customer account you need to log into WEDOS Global is free and has no time limit.
What if I don’t have an available email or phone number with my account, how do you verify it’s me?
An employee of the authorization department will resolve the authorization for the customer account with you. This process may include written or printed forms with certified signatures, and therefore take several working days to properly process.
If I give you my phone number, will you call me?
No, we never contact customers by phone. The phone only serves as a backup solution in case of unavailable email, we use it exclusively for sending SMS codes.