In this article, you will learn:
- How to set service behavior prior to expiration
- What happens to an expired service
- How to terminate individual services
- How to terminate the customer account
- Frequently asked questions
Service Behavior Prior to Expiration
Per impostazione predefinita, il sistema è configurato per inviare una richiesta di pagamento e notifiche con largo anticipo, in modo da evitare l’interruzione del servizio in caso di e-mail non letta o di errore nell’elaborazione del pagamento. La pianificazione di queste notifiche è la seguente:
| Notification Type | Trial | Monthly Billing | Yearly Billing |
|---|---|---|---|
| Payment request | |||
| 1ª notifica | |||
| 2ª notifica | |||
| Pending termination notification |
To change this behavior, follow these steps:
- Log into the WEDOS Global admin panel ⧉.
- In the left menu, select Expiration Settings.
- Choose one of the modes and click the Save Settings button.
The available behaviors are:
- Payment Request with Notifications: Questo è il comportamento predefinito, come descritto sopra.
- Payment Request, no Notifications only sends the payment request, but skips the notifications.
- Notification only only sends notifications that the service is about to expire. This option doesn’t attempt to renew the service, you have to do so manually according to the manual Services – Renewal ⧉.
- Automatic Renewal attempts to renew the service using the credit account, e invia una notifica solo se questo rinnovo non va a buon fine (di solito per credito insufficiente).
- Do Nothing: Questa opzione non tenta di rinnovare il servizio né invia notifiche relative alla sua scadenza.
Expired Service
Expired services are automatically removed from the system 30 days after the expiration date. As this may cause unwanted behavior, we strongly recommend terminating individual services properly.
Terminate Service
To terminate a WEDOS Global service properly, first follow the guide for specific services:
Then, complete the termination process according to the manual Services – Terminate ⧉.
Terminate Customer Account
To terminate your customer account, follow these steps:
- Log into the WEDOS customer admin panel ⧉.
- Make sure you have no active services in your WEDOS customer account, and no credit or debt on your credit account.
- In the navigation bar, select My Account Customer.
- In the left menu, select Delete Account.
- Follow the deletion procedure detailed on the page.
For a detailed walkthrough, read the Administration – Delete Customer Account ⧉ guide.
FAQ
What happens if I terminate a service by mistake? How do I restore it?
If you terminate a service before it expires, you can revoke the termination request on the same page. If this is no longer possible, you can create the same service again, but all the previous settings will be lost.