In this article, you will learn:
- Which requests need to be authorized
- How to send an authorized request
- Troubleshooting common issues
- Frequently asked questions
Request Authorization
Request authorization is a security measure against making changes to services by an unauthorized person. It consists of logging into the proper customer account and sending a request via form ⧉.
Common requirements requiring authorization include:
- Paid or unpaid service settings in the customer administration panel
- Changing the credit account billing information
Requests that do not normally require authorization include:
- Resending an invoicing document to the billing email address
- Resolving forgotten login credentials
Customer support may decline requests lacking sufficient authorization.
Send Authorized Request
Follow these steps to submit a general authorized request:
- Log into the customer administration panel ⧉.
- In the navigation bar, select My Account Customer.
- Click the Contact Form link.
- Fill in the form and check the required agreements.
- Click the Send button.
Troubleshooting Common Issues
Common issues with request authorization include:
Unavailable Account
Issue: I cannot log into the account containing the service.
Solution: Troubleshoot the issue according to the guide WEDOS – Customer Account.
Unavailable Administrator
Issue: The service is in the account of a person who cannot be contacted.
Solution: If you can, move the services to your own account according to the article Services – Move from Third-Party Account ⧉.
If you cannot move the services and you need to pay for a service not billed to you, you can ask support to send you a link to a page with payment information. Use the following template to send a request which doesn’t have to be authorized:
Please send a link to the payment of the service (replace this with the type and name of the service). The billing information of the unavailable service administrator is:
Name or company:
Address:
Email:
Phone:
Alternatively, you can send a scan or a legible photo of an older invoice for the service.
FAQ
Is a Member’s request authorized?
Support decides whether a request is authorized. We usually consider the authorized user’s (member’s) requests for the service to be authorized. A common exception is paid support work (for example, restoring data from a backup), for which we may require authorization by the customer in whose account the service is located.