WEDOS – Credit Account

In this article, you will learn:

• What the credit account is and how it works
• How to manage the credit account:
  • Create
  • Top Up
  • Check movements
  • Refund
• How to pay for services
• How credit account invoicing works
• Troubleshooting common issues
• Frequently asked questions

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WEDOS Credit Account

The credit account allows you to maintain monetary credit on your customer account, with which you pay for services. Its main advantages include:

• Significant simplification of invoicing: Instead of payments and accounting documents for each individual service, you only deal with top-up and credit invoicing.
• Immediate payments: Orders paid from credit are processed by the system immediately, instead of waiting for the payment to be credited.
• Automatic service renewal: In the service expiration settings, you can select services that will renew automatically 10 days before expiration, provided you have enough credit in your account. If you do not want to renew the service automatically, terminate ⧉ it before the credit payment is made (termination of the service does not affect its expiration date in any way).

You can pay almost any WEDOS service from the credit account. This includes not only hosting services, but also other fees, such as paid service restoration from a backup.

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Credit Account Management

Credit account management consists of:

• Creating the account: The credit account is tied to your customer account, but isn’t set up autimatically.
• Top Up: To start using the credit account, you typically need to top it up it first.
• Refund: If you need to cancel the credit account or withdraw your funds for any other reason, you can request a refund.
• Check via WAPI: If you’re using the credit account to automate WEDOS services via WAPI, you can also use it to check on the status of your credit.

Create Credit Account

You can start using the credit account immediately after setting up the billing data in the customer administration. Follow these steps:

1. Log into the WEDOS customer administration panel ⧉.
2. In the navigation bar, click Billing.
3. In the left menu, click Credit Account Billing Information.
4. Fill in the form and Save Changes.

If you need to update your account’s billing information, contact customer support ⧉. Requests are usually processed by the invoicing department within 1 working day.

Top-up and Status

To top up the credit account, first create a new advance invoice by following these steps:

1. Log into the WEDOS customer administration panel ⧉.
2. In the navigation bar, click Billing.
3. In the left menu, click Advance Invoices and Payments in the Credit Account section.
4. Enter the desired top-up amount in the New Advance Invoice form. Do not include VAT in this amount, the system will calculate and add it automatically.
5. Click the Create Invoice button.

The system issues an advance invoice for the recharged amount + VAT and sends it to the e-mail specified in the billing information. You can pay the invoice via:

• Bank transfer
• On-line transfer
• Card

Once the payment is successfully processed by our system, it will automatically update your credit account. You can check your credit status directly on the customer administration panel dashboard ⧉, or the main Billing ⧉ page.

Account Movements

To obtain an overview of movements on the credit account as well as the total balance in the customer administration panel, follow these steps:

1. Log into the WEDOS customer administration panel ⧉.
2. In the navigation bar, select Billing.
3. In the left menu, click Account Movements.

For each item you will find the following:

• Payment flag – special flags of payments that are:
  • blocked (B): the system has reserved the amount for payment of an order, the ordered service is waiting for creation.
  • uninvoiced (N): the system has used the amount to pay for the order, but has not yet invoiced it.
• Type – payment or deposit.
• Service – the type of service that was paid for.
• Amount – amount of deposit (positive number) or payment (negative number).
• Description – description of the paid service or notes on the deposit.
• Order Nr. – corresponds to the order in the invoicing system and the credit invoice numbers.

Refund Credit

If you do not wish to continue using the credit account or refund the credit for any other reason, contact the invoicing department ⧉. Requests are usually answered with within 1 working day.

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Payments

If you have sufficient credit on your credit account, you can use it to pay almost any order or invoice issued by WEDOS. For more information, see the article Billing – Payments from the Credit Account ⧉.

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Credit Account Invoicing

Each invoice contains the invoiced services and a deduction of the appropriate amount of credit so that the total amount of the invoice is 0. This is performed automatically by the system in the first half of each calendar month. The final invoice is sent to the invoicing email of the credit account.

You can also perform invoicing manually by following these steps:

1. Log into the WEDOS customer administration panel ⧉.
2. In the navigation bar, select Billing.
3. In the left menu, click Invoicing.
4. Click the Perform Invoicing button.

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Troubleshooting Common Issues

Common problems with the credit account include:

• Cannot change billing information
• Payment request amount doesn’t match

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FAQ